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How to Improve Your Tone of Voice to Boost Call Center Effectiveness
Find out how to improve your tone of voice and watch how quickly your successes add up. Unless you're a classically trained singer, you probably don't think much about how to improve your tone of voice. Sure, you've heard some version of, "Don't use that tone of voice...
Is Your Call Abandon Rate High? Here Is the One Tip You Need to Reduce It
A high call abandon rate can lead to potentially disastrous results. Here's why – and what to do about it. Call abandon rate is a point of concern for inbound call centers because it usually means your customers are waiting too long to talk to someone. For an outbound...
7 Cold Calling Methods That Work Best for Fundraising
Discover the cold calling methods that bring in more donations for your nonprofit fundraising endeavor. The same cold calling methods that work for sales or service-oriented aren't always the same ones that work for a nonprofit fundraising campaign. In fact, there...