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What is the Key to Success in a Call Center?
What is the key to success in a call center? You may not need to look very far to find it. What is the key to success in a call center? It's the question every call center manager wants the answer to. Success can feel elusive, like trying to get tickets to see Adele...
7 Important Cold Calling Exercises for Debt Collectors
In a slump? Build up your strength with these cold calling exercises. Athletes warm up. Singers exercise their vocal cords. Pilots check their airplanes. Professionals and enthusiasts from a variety of industries get themselves ready to perform, whether that's at a...
5 Weaknesses of a Call Center Agent with Experience
While it's inexperience that often results in the weaknesses of a call center agent, experienced agents can usually find similar areas for improvement. When we think about some of the typical weaknesses of a call center agent, they're usually issues that come from a...