by Archie Heinl | Mar 2, 2022 | Sales Team Management
Learn how to calculate average handle time for calls and find out what it really means for your call center (and what it doesn’t mean). What is average handle time? How do you calculate average handle time? How important is it, even? These are questions that...
by Archie Heinl | Feb 23, 2022 | Phone Sales Tips and Techniques
Looking for greater success with phone sales? Try adopting these five tested and proven call center behaviors. If you watch long enough, you’ll notice that the most successful phone sales agents have some specific call center behaviors or habits. Some of these...
by Archie Heinl | Feb 16, 2022 | Phone Sales Tips and Techniques
Find out how to improve your tone of voice and watch how quickly your successes add up. Unless you’re a classically trained singer, you probably don’t think much about how to improve your tone of voice. Sure, you’ve heard some version of,...
by Archie Heinl | Feb 9, 2022 | Dialing Software Tips
A high call abandon rate can lead to potentially disastrous results. Here’s why – and what to do about it. Call abandon rate is a point of concern for inbound call centers because it usually means your customers are waiting too long to talk to someone. For an...
by Archie Heinl | Feb 2, 2022 | Cold Calling Tips
Discover the cold calling methods that bring in more donations for your nonprofit fundraising endeavor. The same cold calling methods that work for sales or service-oriented aren’t always the same ones that work for a nonprofit fundraising campaign. In fact,...
