by Archie Heinl | Feb 3, 2021 | Tips
Debt collection calls aren’t exempt from government regulations on telemarketing calls. Use this handy TCPA compliance guide to ensure your teams are sticking to the laws. In 1991, the federal government passed the Telephone Consumer Protection Act (TCPA) to protect...
by Archie Heinl | Jan 27, 2021 | Phone Sales Tips and Techniques
Call management software with pre-recorded voicemails isn’t merely a convenience—it’s a must-have if you want to save time and grow your sales network. When pre-recorded voicemails first came along, most people didn’t think much about them as a way to grow their sales...
by Archie Heinl | Jan 20, 2021 | Phone Sales Tips and Techniques
Closing sales is nearly impossible without an arsenal of effective follow-up strategies. Here are some of the best ones for phone salespeople to use. Experienced phone salespeople know that very few first calls result in a sale. In fact, only 2% of sales happen during...
by Archie Heinl | Jan 13, 2021 | Power Dialer
With so many options available today, it’s hard to know which is the best power dialer. But if your current power dialer has any of the issues below, you may want to consider a change. Power dialers have been around long enough now that there are dozens to choose...
by Archie Heinl | Jan 6, 2021 | Sales Team Management
Working from home is here to stay, at least for the foreseeable future. Stick to these call center management best practices to ensure your employees remain engaged. No matter how accustomed to remote working many people have become over the past several years, the...
