by Archie Heinl | Jan 12, 2022 | Sales Team Management
What is the key to success in a call center? You may not need to look very far to find it. What is the key to success in a call center? It’s the question every call center manager wants the answer to. Success can feel elusive, like trying to get tickets to see...
by Archie Heinl | Dec 29, 2021 | Sales Team Management
While it’s inexperience that often results in the weaknesses of a call center agent, experienced agents can usually find similar areas for improvement. When we think about some of the typical weaknesses of a call center agent, they’re usually issues that...
by Archie Heinl | Dec 22, 2021 | Sales Team Management
Cold call recordings could be the secret to the best sales team you’ve ever had. Here are six tips for getting the most from them. Phone sales is an art. It’s also a science. You can learn a lot from the data you collect around sales calls. There’s...
by Archie Heinl | Dec 8, 2021 | Sales Team Management
There are dozens of cold call metrics you could explore. Here are the three that actually make a difference to your business. Whether you’re running a large call center or you’re an independent insurance agency, you want to make the most of your calls. One...
by Archie Heinl | Nov 24, 2021 | Sales Team Management
You may be looking at call center talk time the wrong way. Find out why more time on the phone can lead to better outcomes. There is an idea that call center talk time needs to be as short as possible. In some situations, this is true. Inbound call centers, for...
by Archie Heinl | Nov 10, 2021 | Sales Team Management
Does more frequent calling or longer conversation length improve your sales numbers? Let’s find out. There are a lot of metrics you can track in phone sales. Some, like average monthly sales, are easy to follow and have an obvious purpose. Other metrics, like...
