by Archie Heinl | Jul 21, 2021 | Tips
Penalties for FDCPA violations can be severe. Here’s how an autodialer can help. If your call center works with debt collectors in any way, the Fair Debt Collection Practices Act (FDCPA) dictates how and when you can make phone calls to debtors. Running afoul of the...
by Archie Heinl | Jul 7, 2021 | Tips
With so many people making calls, your do not call compliance procedure needs to be spot on. Here’s how. Do not call compliance is one thing when you’re working at a business of just a few people or even just yourself. You’re much more in control of who’s doing what,...
by Guest Writer | Jul 7, 2021 | Cold Calling Tips, Dialing Software Tips, Phone Sales Tips and Techniques, Power Dialer, Tips
With so many advancements in technology, organizations now have access to different products that hasten business processes. One example of this is automation. In statistics provided by Forbes, 51% of work activities will soon be automated in the U.S. In call centers...
by Archie Heinl | Jun 23, 2021 | Tips
Different states have different call recording regulations. Know which ones you need to follow to avoid any legal issues. Recording calls can be an excellent way to capture customer communications for business use and training purposes. However, there are call...
by Archie Heinl | Jun 16, 2021 | Tips
AI in call centers isn’t new, but it may be the future of operating call centers worldwide. AI technology got a not-so-great introduction to the modern world in the 1968 movie, 2001: A Space Odyssey. You don’t need to know the movie to know the famous line,...
by Archie Heinl | Jun 9, 2021 | Tips
Telemarketing fines can be hefty, making FTC compliance and adherence to other laws an important part of conducting your telemarketing business. If you’re running a telemarketing business, there’s a lot more to think about than just making as many sales calls as you...
