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Call Frequency and Conversation Length: How Important are these Metrics?
Does more frequent calling or longer conversation length improve your sales numbers? Let's find out. There are a lot of metrics you can track in phone sales. Some, like average monthly sales, are easy to follow and have an obvious purpose. Other metrics, like...
5 Call Center Insights You Don’t Want to Ignore
Brush aside these call center insights, and you could miss out on valuable sales information. When you manage a call center, you have any number of metrics to evaluate your team. But some call center insights are more consequential than others. Let's take the...
Providus Financial Surges Agent Activity & Opportunities with Call Logic
Executive Summary: More activity increases sales opportunities and growth. Outbound calling is a cost-effective strategy to do so, but most growth occurs when it’s done efficiently. Josh Knowles, Principal at Providus Financial, helped his agents increase their...