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3 Effective Debt Collection Scripts
Creating and using effective debt collection scripts can help you work through collection calls more easily and more productively Ever walk a tightrope? There's a lot more to it than pure balance. A successful tightrope walker knows how to work with physics by...
10 Ways to Master Real Estate Telemarketing
You can train and practice all you want, but to truly master the art of real estate telemarketing, you have to be willing to take the next step. Martial arts great Bruce Lee once said, "If you spend too much time thinking about a thing, you'll never get it done. Make...
7 Call Center KPIs That Actually Make a Difference
There are dozens of call center KPIs you can track, but these 7 are the only ones you need. Baskin Robbins is well known for its 31 flavors of ice cream. In 1953, the company introduced the 31 flavors concept into its marketing efforts, and they are still known for...