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12 Effective Call Center Coaching Techniques
Some approaches to call center coaching are more effective than others. Here are 12 you should know about. If you're new to running a call center, coaching may seem easy enough. You just tell people what to do, give them a script, and keep your ears open for anyone...
How to Calculate Average Handle Time and Improve Your Rate
Learn how to calculate average handle time for calls and find out what it really means for your call center (and what it doesn't mean). What is average handle time? How do you calculate average handle time? How important is it, even? These are questions that buzz in...
5 Key Call Center Behaviors of Successful Agents
Looking for greater success with phone sales? Try adopting these five tested and proven call center behaviors. If you watch long enough, you'll notice that the most successful phone sales agents have some specific call center behaviors or habits. Some of these...