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6 Ways Outbound Calling Software Can Boost Sales Productivity
If you’re not using outbound calling software, you may be slowing yourself down. Here’s how technology can help with productivity. It wasn’t long ago that sales agents had to manually dial phone numbers and track client information on legal pads and notebooks....
One-Party vs. All-Party: Which Call Recording Regulations Should You Follow?
Different states have different call recording regulations. Know which ones you need to follow to avoid any legal issues. Recording calls can be an excellent way to capture customer communications for business use and training purposes. However, there are call...
The Future of AI in Call Centers
AI in call centers isn’t new, but it may be the future of operating call centers worldwide. AI technology got a not-so-great introduction to the modern world in the 1968 movie, 2001: A Space Odyssey. You don't need to know the movie to know the famous line, "I'm sorry...