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What’s the Best Time to Cold Call During the Holidays?
Holidays or not, you still have your sales quotas! Find out the best time to cold call and other tips for prospecting during the holiday season. The end of November through the beginning of January is an annual challenge for most sales reps. Offices become empty...
Managing Underperforming Sales Reps: Finding Your Weakest Link
If your team isn’t delivering, take a beat before filling out termination paperwork. Managing underperforming sales reps can be more effective and less costly—as long as you know where to start. If you manage a business of any kind, you will run into situations where...
Why Everything You Know About Call Center Metrics is a Lie
With the advent of digital platforms, call center metrics have become a key component of success. But not everything you’ve read about tracking metrics is true. Call center metrics don't have a lot in common with the legend of Bigfoot. Sure, metrics and Bigfoot may...